Terms of service

1. Provider and business customers

Sichtindex is provided by Sharif Wurz, Niederzeller Str. 13 A, 78479 Reichenau, Deutschland, a sole trader. These terms cover subscriptions, individual audits and agreed implementation services. Individual agreements take priority.

Paid services are offered only to businesses under §14 BGB ordering in the course of commercial or independent professional activity, not consumers. Business status, business name and these terms must be confirmed before each order.

2. Services and limitations

Subscriptions include recurring visibility checks, analysis, dashboard, reports and tools described in the selected plan. Business/question limits, providers and frequency are those displayed when ordering. Free checks are limited samples; registration or a free check does not create a paid subscription.

AI answers are samples depending on time, location and provider. API/search results need not match a personal consumer account. We owe careful performance and analysis of agreed checks, not a ranking, recommendation or revenue outcome. Suggestions require review; a change alone does not prove causation.

Failed checks are retried and material service disruptions communicated. No fixed availability percentage is promised. Statutory rights concerning missing or defective services remain unaffected.

3. Individual audit and implementation

The individual audit includes the twenty customer questions to ChatGPT, Gemini, Claude and Google AI Mode described at purchase (Google AI Mode where Google lists the stated town; otherwise the report says so), analysis and sources, website/profile findings, prioritised actions, a Q&A draft, a PDF report and a recheck after 30 days. No conversation is included in the audit; questions about the report are answered in writing by email. For a partner audit, the agency conducts its own client conversation.

An audit is a one-off service, not a subscription. The report is delivered within three working days (Monday to Friday, excluding public holidays at the provider's location) of confirmed payment and complete business details. Automated analysis usually takes 5–10 minutes; that shorter duration is an estimate. Business and measurement questions remain available for the 30-day recheck; its process is shown in the report or account.

Implementation from €590 covers only work agreed in an individual offer, such as a service-page draft, Q&A and profile corrections. Before the offer, scope and timing are agreed in a conversation of about 30 minutes. The offer and order define delivery, cooperation, publication, revision rounds and usage rights. Website access and changes or publication need separate approval. Any promised audit credit is limited to the amount actually paid, not a higher list price.

4. Ordering and contract record

Plan displays are not a binding offer. The contract is formed by completing checkout and successful payment authorisation. With delayed payment such as SEPA, paid access starts only after payment is confirmed. Implementation is ordered by accepting its individual offer.

Stripe shows price, currency and billing period before the paid order. Order and payment confirmation are provided electronically. We record business name, confirmation time, terms version and price identifier. You can request the applicable terms from our contact address or save them before ordering.

5. Prices and payment

Prices, currency and quantities shown when ordering apply. Monthly subscriptions are prepaid for one month, annual subscriptions for twelve months. Additional agency businesses and their price are displayed before purchase. Previously agreed special rates for existing subscriptions remain unaffected.

No VAT is charged (German small-business scheme, §19 UStG).

Stripe processes payments. Following notice, overdue payment may lead to suspension until settled. Statutory claims and defences remain unaffected.

6. Term, cancellation and changes

Subscriptions renew for the selected period (one or twelve months). Either party may cancel at any time effective at the end of the current billing period, including through Billing in the customer portal. A billing month ends on its individual renewal date, not necessarily calendar month-end. Ordinary cancellation does not result in pro-rata refunds for the current period; statutory refund, reduction and other rights, and termination for cause, remain unaffected.

Individual audits and implementation packages do not renew automatically. Material changes to agreed services, prices or these terms require your express agreement. Silence is not acceptance; paid periods are not retrospectively repriced.

7. Cooperation, drafts and rights

Supply accurate facts and monitor only businesses you own or are authorised to represent. You must have the necessary rights for submitted and shared content. Do not enter private customer, health or confidential data in public measurement questions or AI interviews.

Check AI-assisted drafts for facts, third-party rights and suitability before use. Exclusivity or copyright protection of an AI draft is not guaranteed. Reports and drafts may be used for the agreed business purpose; partners may use them for authorised clients. Third-party sources retain their own rights.

Review invitations must be lawful and neutral. Fake reviews, incentives for positive reviews and filtering out dissatisfied customers are not intended uses. A template does not replace consent required for sending it.

8. Liability

Liability is unlimited for intent, gross negligence, injury to life, body or health and mandatory statutory liability, including product liability and guarantees assumed.

For ordinary negligence, we are liable for breach of material contractual duties necessary for proper performance and on which you may reasonably rely, limited to foreseeable damage typical of the contract. Other liability for ordinary negligence is excluded. These limits do not apply to the unlimited-liability cases above.

9. Privacy and final provisions

The privacy notice describes processing. Where agency client data is processed on instructions, an appropriate data processing agreement must be concluded before processing. These terms do not replace that agreement.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Jurisdiction at the provider's place of business is agreed only with merchants, public-law legal entities or special public-law funds; otherwise statutory jurisdiction applies. Individual agreements and mandatory law prevail. Invalid provisions are replaced by statutory rules and the remainder continues to apply.

Terms version: 2026-11-10. Contact: kontakt@sichtindex.de.